Policies

Shipping Methods and Costs – Refund/Return Policy – Privacy Statement/Terms of Use

Product Information
Continuum Games products displayed on the Web Site are available while supplies last. The prices displayed at the Web Site are quoted in U.S. Dollars and are valid and effective only in the United States.

Shipping
Orders received will be shipped either USPS Mail or FED EX from Indianapolis, IN, USA within 2-5 business days of purchase unless otherwise specified. Shipping charges are calculated on the total weight of merchandise shipped to one address. Shipping charges are for USPS Mail or FED EX.For rush shipping and shipping outside the U.S., contact us at info@continuumgames.com

Payment Method
We encourage online orders and accept Visa, MasterCard and Discover.

Returns and Exchanges

Continuum Games Return Policy
All orders placed with Continuum Games, Inc. are non returnable / non refundable unless explicitly specified otherwise in writing as part of your order agreement by an officer of Continuum Games, Inc. Continuum Games, Inc. offers its customers the following return policy for products that are delivered in a damaged or defective state.

Products Damaged Prior to Receipt
If the products you ordered are damaged prior to when you receive them, Continuum Games, Inc. may issue replacement products for items that were damaged at no additional charge to you provided you follow the procedures below. Damaged items are products that are not in sellable or playable condition.

1. Report to Continuum Games, Inc. via phone, fax or email within 15 days of receiving your order that items in your order were damaged. You must identify the product name, quantity of products that were damaged, and describe the nature of the damage.
2. Continuum Games, Inc. will review the information you provided and respond with instructions for returning the damaged product.
3. Once Continuum Games, Inc. sends to you return instructions; you must send the damaged item to Continuum Games, Inc. within 30 days for the item to be considered for replacement.

Products damaged upon or after receipt, not reported within 15 days or receipt, or not returned within 30 days of receiving return instructions from Continuum Games, Inc. will not be replaced.
Refunds will not be issued for damaged items unless the damaged item is deemed by Continuum Games, Inc. to be out of print and available stock is not in supply.

Defective Products
If the products you ordered are defective, Continuum Games, Inc. may issue replacement products for items that are defective at no additional charge to you provided you follow the procedures below. Defective items are products that are not in a playable condition.

1. Report to Continuum Games, Inc. via phone, fax or email that items in your order were damaged. You must identify the product name, quantity of products that were defective, and describe the nature of the defect.
2. Continuum Games, Inc. will review the information you provided and respond with instructions for returning the defective product.
3. Once Continuum Games, Inc. sends to you return instructions; you must send the defective item to Continuum Games, Inc. within 30 days for the item to be considered for replacement.

Defective products not returned within 30 days of receiving return instructions from Continuum Games, Inc. will not be replaced. Refunds will not be issued for defective items unless the defective item is deemed by Continuum Games, Inc. to be out of print and available stock is not in supply.

If you have any questions please call Customer Service at 877-405-2662.

Copyright and Trademark
Unless otherwise specifically noted, all images, illustrations, graphics, video clips, photographs, logos, service marks, trademarks and icons displayed on the Web Site are the property of Continuum Games and may not be used without Continuum Games’ prior written consent. Any unauthorized use of the images may violate copyright laws, trademark laws, privacy and publicity laws and communications regulations and statutes.

Unless otherwise noted, the Content and all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Web Site are copyrights, trademarks, and/or other intellectual properties owned, controlled or licensed by Continuum Games and/or its affiliates. The Web Site as a whole is protected by copyright, and trademark, all worldwide rights, titles and interests in and to which are owned by Continuum Games.

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Web Site, or any related software.

Privacy Policy
Continuum Games may collect personally identifiable information from customers in a variety of ways. Personally identifiable information may include (i) contact data (such as a customer’s name, mailing and e-mail addresses); (ii) financial data (such as a customer’s credit card number); and (iii) demographic data (such as a customer’s zip code, age and income). If you communicate with Continuum Games by e-mail, post testimonials, or otherwise complete online forms, surveys or contest entries, any information provided in such communication may be collected by Continuum Games. Continuum Games may also collect information about how customers use our Web Site, for example, by tracking the number of unique views received by the pages of the Web Site, or the domains from which customers originate. We may use “cookies” to track how customers use our Web Site. A cookie is a piece of software that a Web server can store on the customers’ PC and use to identify the customer should they visit the Web Site again. While not all of the information that we collect from customers is personally identifiable, it may be associated with personally identifiable information that customers provide us through our Web Site.

The information we collect is for the purpose of processing and shipping orders, improving your shopping experience, and communicating with you about our products and services. We do not sell or rent your personal information to third parties. Collected information will allow us to completely fill an order and notify customers about an order’s status. A confirmation notice for each order will be sent via email. Continuum Games may decide in the future to disclose information to trusted affiliates, independent contractors and partners who will use the information for the purposes outlined above or for purposes deemed to be aligned with Continuum Games’ goals and business objectives. In addition, Continuum Games may transfer information collected from its customers in connection with a sale or restructuring of Continuum Games.

Removal from Mailing Lists
From time to time, we may send you information about new products or company information. If you wish to be excluded from this mailing list, please email us at info@continuumgames.com and include your email address, full name, and specify what information you do not wish to receive. If you would like to update or correct your email address, street address or other personal information, please contact us at info@continuumgames.com. Please note that these requests may take up to 6-8 weeks to be effective. In addition, when you purchase from us online or through brochures/catalogs it may be necessary for us to contact you via phone, email or mail to address questions specific to your order, even if you have opted not to receive communications.

Terms of Use
Welcome to the Continuum Games web site. The continuumgames.com website (collectively, “Web Site”) is owned and operated by Continuum Games. Continuum Games has adopted these Terms of Use/Privacy Policy (“Terms of Use”) to make you aware of the terms and conditions of your use of the Web Site. If you do not agree to these Terms of Use please do not use the Web Site. Continuum Games reserves the right, at its discretion, to change, modify, add or remove portions of these Terms of Use at any time by posting such changes to this page. Please check these Terms of Use periodically for changes. The continued use of the Web Site following the posting of changes to these terms will mean you accept those changes.

General Terms of Use and Restrictions of Use of Materials
If you do not comply with the Terms of Use at any time, Continuum Games reserves the right to limit your access to the Web Site. Continuum Games may discontinue or alter any aspect of the web site, including, but not limited to, (i) restricting the time the web site is available, (ii) restricting the amount of use permitted, and (iii) restricting or terminating any user’s right to use the web site, at Continuum Games’ sole discretion and without prior notice or liability. You acknowledge that the web site may contain information, software, photos, video, text, graphics, music, sounds or other material provided by Continuum Games or third parties (collectively, “Content”) that are protected by copyrights, trademarks, trade secrets or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed.

Colors
We have made every effort to display as accurately as possible the colors of our products that appear at the Web Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Continuum Games reserves the right to alter or change the colors of its products without notice.

Links
As a service to our customers, Continuum Games provides information about other resources and retailers to our customers. However, we do not officially endorse any of the resources listed, and Continuum Games is not responsible or liable for any Content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Continuum Games shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource. Our Privacy Policy/Terms of Use does not apply to those sites. We suggest contacting these sites directly for information on their own policies and procedures.

User Comments, Feedback, Testimonials and other Submissions
We welcome your comments regarding the Continuum Games web site. However, any comments, feedback, notes, testimonials, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to continuumgames.com shall be and remain the exclusive property of Continuum Games. Your submission of any such Comments shall constitute an assignment to Continuum Games of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Continuum Games will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction or prior notice and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Indemnification
You agree to defend, indemnify and hold Continuum Games, its members, managers, officers, employees and agents harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Web Site or any services or products offered by Continuum Games.

Disclaimer
Continuum Games uses reasonable efforts to maintain the Web Site, but Continuum Games is not responsible for any defects or failures associated with the Web Site, the Content, or any damages (such as lost profits or other consequential damages) that may result from any such defects or failures. In addition, Continuum Games makes no guarantees as to the web sites and information located worldwide throughout the Internet to which you may access as a result of the use of the Web Site, including as to the accuracy, content, or quality of any such sites and information.

Governing Law and Other Miscellaneous Terms
The validity and effect of these Terms of Use shall be governed by and construed and enforced in accordance with the laws of the State of Indiana, USA, without regard to its conflicts of laws principles. In the event litigation is instituted hereunder, each user consents to the exclusive jurisdiction of any federal or state court situated in Indianapolis, IN as Continuum Games selects in its sole discretion. The prevailing party shall be entitled to recover its attorneys’ fees and court costs, together with any other relief awarded by a court of competent jurisdiction. ANY SUIT, ACTION OR PROCEEDING CONCERNING THE WEB SITE, ITS USE, THESE TERMS OF USE, OR CONCERNING ANY OTHER POLICY OR PROCEDURE OF Continuum Games, MUST BE BROUGHT IN A COURT OF COMPETENT JURISDICTION IN INDIANA, AND YOU HEREBY IRREVOCABLY CONSENT TO THE JURISDICTION OF SUCH COURT (AND OF THE APPROPRIATE APPELLATE COURTS THEREFROM) IN ANY SUCH SUIT, ACTION OR PROCEEDING; AND YOU IRREVOCABLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY OBJECTION WHICH YOU MAY NOW OR HEREAFTER HAVE TO THE LAYING OF THE VENUE OF ANY SUCH SUIT, ACTION OR PROCEEDING IN ANY SUCH COURT OR THAT ANY SUCH SUIT, ACTION OR PROCEEDING WHICH IS BROUGHT IN ANY SUCH COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM.

Changes to Our Policies
Our Privacy & Security Policy is intended to provide you with the safest and most secure experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Policy at any time without prior notice. If you have any questions, or would like further clarification, please e-mail us at info@continuumgames.com. Any changes in Continuum Games’ policies will be communicated on this page.

This web site is operated by Continuum Games. All inquiries may be directed to: Continuum Games 5351 E. Thompson Road, Ste 143, Indianapolis, IN 46237 or info@continuumgames.com.

Security
Your security is a priority and we strive to provide a safe and secure environment for our customers. All transactions take place on a secure server, and your information is encrypted using Secure Sockets Layer protocol (SSL) before it is sent through the Internet. SSL is the gold standard in Internet encryption technology. However, please note that we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. If you do not feel comfortable sending your financial info/credit card over the Internet, call us at 877-405-2662 and we will be happy to fill your order over the phone.